[otrs] Problems after upgrade from 2.0.x to 2.2.4

[Lars Jørgensen]

Den 26/02/2008 kl. 16.29 skrev Sven Schlüter:
> we are using otrs as a customer support ticket system since one year  
> now. its running on a debian inside a virtual machine.

This is where you a very sorry for not taking a snapshot of the  
virtual machine before you upgraded. Or created a copy of the machine  
and upgraded that instead. You should use all this wonderful  
functionality when you have it :-)

> I did an upgrade via debian apt-get (first changed the sources.list  
> to lenny)

You changed the sources.list to a different distribution than the one  
you are running? On a production server? You didn't run apt-get dist- 
upgrade?

> The upgrade failed hard

No wonder, that.

> now, we can see a lot of trouble coming up.

Maybe you can get it running, maybe you can't. If it was me, I would  
start over with a fresh install on a new server. When you're running  
VMWare, that takes about 8 minutes from start to finish. Install OTRS  
on top of that.

If you can't wait for the latest version of OTRS to get into the  
Debian package tree then do a manual install on the latest Debian  
Stable. It's not difficult at all if you follow the documentation and  
then you have a solid system.

Hopefully you have a backup of the database before you upgraded, use  
that in the fresh OTRS installation together with the SysConf-dump you  
surely made before the upgrade :-)


-- 
Lars