[otrs] freetext-fields for queues?

Thu Feb 28 18:32:25 GMT 2008

Hi,

This will be possible in next version of OTRS (2.3.x)

Search "New Feature: Queue Preferences" in the OTRS dev mailing-list archive

2008/2/28, Kai Sommer <lists at i-sommer.de>:
> Dear OTRS users,
>
>  in our OTRS we just do some "statistics" (open, new, pending, ecalating,
>  ... tickets) as a cron-job that sends an e-mail every night to
>  configurated "supervisors".
>  Now I wanna write that "supervisors" - which is a normal agent - for
>  every queue into the database (to not use a textfile for the association).
>
>  Can someone explain me how I can create such a freetext field for the
>  queues? - First I tried to use the "description"-field but now we need
>  that for real description... :(
>
>  Thanks a lot and best regards!
>
>
>  Kai Sommer
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