[otrs] How an agent can see notifications of his tickets generated as customer?

[Gabriele D'Andrea]

Donnow if it's the right way, but I've configured my system this way:
for every agent that needs to be customers as well, I created a 
corresponding customer (same username and e-mail address), this way I can 
assign different permissions (customer related and user related).

Hope this helps
Gabriele

----- Original Message ----- 
From: "Antonio Sarmiento " <asarmiento at mi.cl>
To: <otrs at otrs.org>
Sent: Friday, December 28, 2007 1:42 AM
Subject: [otrs] How an agent can see notifications of his tickets generated 
as customer?


Hello:

I activate in sysconfig parameter Ticket::AgentCanBeCustomer: to YES.
But I have the problem how this agent can see the notifications sended by 
OTRS
?? because the only diference in the screen of his tickest is a link for
follow up.

Think in the case the agent doesn´t have access to the queue ??

Thanks

Antonio

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