[otrs] Ticket Reply

[Julien CHAMPSEIX]

In filter i didn't see this option.

Where can I find this option ?

Is there an X-OTRS-REPLY-TO ?


Regards,
Julian. 

-----Message d'origine-----
De : otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] De la part de Mike Lykov
Envoyé : vendredi 28 décembre 2007 06:19
À : User questions and discussions about OTRS.org
Objet : Re: [otrs] Ticket Reply

В сообщении от Thursday 27 December 2007 20:19:55 Julien CHAMPSEIX написал(а):
> 1)      OTRS send mail notification for a new ticket to an Customer (with
> sender= toto at toto.com)
> 2)      When Customer do reply it's reply to titi at titi.com

search for "reply-to" field, it must be inserted in letters which otrs 
generate.

Mike


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