[otrs] Notify the agent by e-mail when a new ticket is generated inone of the agent's queue

[Obee, Daniel]

Those are basic functions which can be done in the 'preferences' panel
by the agent himself.

 

The agent needs to mark the queue as 'my queue' and switch 'new ticket
notification' to 'Yes'.

 

Greetz,

Daniel 



________________________________

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Aysel Pamuk
Sent: Freitag, 4. Januar 2008 08:49
To: otrs at otrs.org
Subject: [otrs] Notify the agent by e-mail when a new ticket is
generated inone of the agent's queue

 

Hello,

 

I want to notify an agent by e-mail when a new ticket is generated in
one of its queues.

 

How can I do this?

 

Thank you,

Aysel

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