[otrs] Notify the agent by e-mail when a new ticket is generatedinone of the agent's queue

[Obee, Daniel]

This is exactly what I described. The header of said area in the
preferences panel might be named [ Mail Management ] for a reason ;D

Greetz,
Daniel 



________________________________

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Aysel Pamuk
Sent: Freitag, 4. Januar 2008 09:18
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is
generatedinone of the agent's queue

 

Thank you for you reply.

But I am asking for e-mail notification. Notifications can be seen from
otrs web site but the agent might not have opened the otrs. That is why,
an e-mail should be sent to the agent.

 

Is there a way to do this?

 

Aysel

 

________________________________

From: otrs-bounces at otrs.org on behalf of Obee, Daniel
Sent: Fri 04/01/2008 10:19
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is
generatedinone of the agent's queue

Those are basic functions which can be done in the 'preferences' panel
by the agent himself.

 

The agent needs to mark the queue as 'my queue' and switch 'new ticket
notification' to 'Yes'.

 

Greetz,

Daniel 

________________________________

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Aysel Pamuk
Sent: Freitag, 4. Januar 2008 08:49
To: otrs at otrs.org
Subject: [otrs] Notify the agent by e-mail when a new ticket is
generated inone of the agent's queue

 

Hello,

 

I want to notify an agent by e-mail when a new ticket is generated in
one of its queues.

 

How can I do this?

 

Thank you,

Aysel

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