[otrs] Change default “new” state name

[Leticia Larrosa]

Hi

I'm using OTRS 2.1 for ubuntu 7.10 server.

I want to* *change the State name of pre-defined States of Tickets, for
example change the "new" state name from "new" to "differentToNew", so my
final users (no English speakers) can understand the States of Tickets).

After I change it in the Admin-Area (link "Status"), I follow the
indications of "Chapter 10. Modifying ticket states and ticket state types"
of the "OTRS 2.1 - Admin Manual", so I edit "Kernel/Config.pm" file and add
the follow lines:



"""

$Self->{PostmasterDefaultState} = 'differentToNew';

$Self->{CustomerDefaultState} = 'differentToNew';

"""



When some customer, through the Customer Web Interface, tries to add a new
Ticket, the follow error appears (and the Ticket isn't added):



"""

Error: Need TicketID!

Comentario:

Traceback:        ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Oct 31
08:10:20 2007

Message: Need TicketID!

Traceback (7656):

   Module: Kernel::System::Ticket::Article::ArticleCreate (v1.128.2.4) Line:
84

   Module: Kernel::Modules::CustomerTicketMessage::Run (v1.12.2.1) Line: 286

   Module: Kernel::System::Web::InterfaceCustomer::Run (v1.16.2.1) Line: 695

   Module:
ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_customer_2epl::handler
(v) Line: 47

   Module: (eval) (v1.37) Line: 203

   Module: ModPerl::RegistryCooker::run (v1.37) Line: 203

   Module: ModPerl::RegistryCooker::default_handler (v1.37) Line: 169

   Module: ModPerl::Registry::handler (v1.99) Line: 30

"""



At the same time, in the System
Log<http://192.168.88.2/otrs/index.pl?Action=AdminLog>appear the
following errors:



"""

Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!

Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!

Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!

Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!

Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!

Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!

Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 No StateID for 'new'!!!

Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 StateType 'new' not found!

"""



Any suggestion will be appreciated.

Thanks in advanced.

Leticia Larrosa
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