Re: [otrs] Change default “new” state name

[Nils Breunese (Lemonbit)]

Leticia Larrosa wrote:

> I'm using OTRS 2.1 for ubuntu 7.10 server.
>
> I want to change the State name of pre-defined States of Tickets,  
> for example change the "new" state name from "new" to "  
> differentToNew ", so my final users (no English speakers) can  
> understand the States of Tickets).
>
> After I change it in the Admin-Area (link "Status"), I follow the  
> indications of "Chapter 10. Modifying ticket states and ticket state  
> types " of the "OTRS 2.1 - Admin Manual", so I e dit "Kernel/ 
> Config.pm" file and add the follow lines:
>
> """
> $Self->{PostmasterDefaultState} = 'differentToNew';
> $Self->{CustomerDefaultState} = 'differentToNew';
> """
>
> When some customer, through the Customer Web Interface, tries to add  
> a new Ticket, the follow error appears (and the Ticket isn't added):
>
> """
> Error: Need TicketID!
> Comentario:
> Traceback:        ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed  
> Oct 31 08:10:20 2007
> Message: Need TicketID!
> Traceback (7656):
>    Module: Kernel::System::Ticket::Article::ArticleCreate  
> (v1.128.2.4) Line: 84
>    Module: Kernel::Modules::CustomerTicketMessage::Run (v1.12.2.1)  
> Line: 286
>    Module: Kernel::System::Web::InterfaceCustomer::Run (v1.16.2.1)  
> Line: 695
>    Module:  
> ModPerl 
> ::ROOT 
> ::ModPerl 
> ::Registry::usr_share_otrs_bin_cgi_2dbin_customer_2epl::handler (v)  
> Line: 47
>    Module: (eval) (v1.37) Line: 203
>    Module: ModPerl::RegistryCooker::run (v1.37) Line: 203
>    Module: ModPerl::RegistryCooker::default_handler (v1.37) Line: 169
>    Module: ModPerl::Registry::handler (v1.99) Line: 30
> """
>
> At the same time, in the System Log appear the following errors:
>
> """
> Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 No StateID for 'new'!!!
> Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 StateType 'new' not found!
> """

Did you restart apache afterwards?

Nils Breunese.