Re: [otrs] Change default “new” state name

[Leticia Larrosa]

Thanks Nils.

Yes, I restart apache. If I don't restart apache I get other error when I
try to access any page ("Error: Access denied for user 'otrs' (...)").
Regards
Leticia Larrosa

On Jan 5, 2008 6:35 AM, Nils Breunese (Lemonbit) <nils at lemonbit.nl> wrote:

>  Leticia Larrosa wrote:
>
> > I'm using OTRS 2.1 for ubuntu 7.10 server.
> >
> > I want to change the State name of pre-defined States of Tickets,
> > for example change the "new" state name from "new" to "
> > differentToNew ", so my final users (no English speakers) can
> > understand the States of Tickets).
> >
> > After I change it in the Admin-Area (link "Status"), I follow the
> > indications of "Chapter 10. Modifying ticket states and ticket state
> > types " of the "OTRS 2.1 - Admin Manual", so I e dit "Kernel/
> > Config.pm <http://config.pm/>" file and add the follow lines:
> >
> > """
> > $Self->{PostmasterDefaultState} = 'differentToNew';
> > $Self->{CustomerDefaultState} = 'differentToNew';
> > """
> >
> > When some customer, through the Customer Web Interface, tries to add
> > a new Ticket, the follow error appears (and the Ticket isn't added):
> >
> > """
> > Error: Need TicketID!
> > Comentario:
> > Traceback:        ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed
> > Oct 31 08:10:20 2007
> > Message: Need TicketID!
> > Traceback (7656):
> >    Module: Kernel::System::Ticket::Article::ArticleCreate
> > (v1.128.2.4) Line: 84
> >    Module: Kernel::Modules::CustomerTicketMessage::Run (v1.12.2.1)
> > Line: 286
> >    Module: Kernel::System::Web::InterfaceCustomer::Run (v1.16.2.1)
> > Line: 695
> >    Module:
> > ModPerl
> > ::ROOT
> > ::ModPerl
> > ::Registry::usr_share_otrs_bin_cgi_2dbin_customer_2epl::handler (v)
> > Line: 47
> >    Module: (eval) (v1.37) Line: 203
> >    Module: ModPerl::RegistryCooker::run (v1.37) Line: 203
> >    Module: ModPerl::RegistryCooker::default_handler (v1.37) Line: 169
> >    Module: ModPerl::Registry::handler (v1.99) Line: 30
> > """
> >
> > At the same time, in the System Log appear the following errors:
> >
> > """
> > Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> > Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> > Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> > Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> > Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> > Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> > Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 No StateID for 'new'!!!
> > Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 StateType 'new' not found!
> > """
>
> Did you restart apache afterwards?
>
> Nils Breunese.
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