[otrs] Version update

[Nuno Miguel Neves]

Hello all.

 

I'm sorry if this question is already answered, but it is so specific I
don't believe it is.

 

I would like to upgrade from version 2.0.4-3 to the latest (2.2.4).

 

Since I read something about a database update, I would like to know what I
must do in order not to lose any information.

 

Thank you,

 

Nuno

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