[otrs] Pictures and external links in tickets and an annoying stateproblem.

[Shawn Beasley]

Hi Lars,

> > My remaining problem is with "Ticket::Frontend::CustomerTicketZoom###StateDefault" which is set to the default "open". But if a customer creates a follow-up to a ticket using the web interface, the default next state is "closed successful" which results in a lot of customers accidentally closing tickets. Is this an OTRS bug or did I muddle something when I changed state names and changed them back?
> >
> >   
>   
This issue came to our attention yesterday, we made a bug report.

http://bugs.otrs.org/show_bug.cgi?id=2610

Greetings,

-- 
Shawn Beasley
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