[otrs] On-line docs need updating

Nils Breunese (Lemonbit) nils at lemonbit.nl
Wed Jan 9 11:57:17 GMT 2008


Michael Mansour wrote:

> In this section:
>
> http://doc.otrs.org/2.2/en/html/x947.html
>
> where it says:
>
> "
> OTRS can send auto answers to customer users. Auto answers are send  
> if special
> events happen, e.g. if a new ticket is created in a queue, if a  
> followup for a
> ticke is receifed, if a ticket is closed or rejected by the system.  
> Through
> the link "Auto answers" the auto answers of the system can be  
> managed. If you
> create a auto answer you can select the event that should trigger  
> the auto
> answer. The following system events are available after a default  
> installation.
> "
>
> The "Through the link to "Auto Answers" the auto answers..." should  
> read Auto
> Responses.

You might want to file a bug at http://bugs.otrs.org/. Also 'send' in  
that second sentence should be 'sent', 'ticke' should be 'ticket' and  
'receifed' should be 'received'. There are probably a lot more errors  
in the docs as the devs are mainly German people, I believe. If the  
docs were wiki-style it would be easier to help.

Nils Breunese.


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