[otrs] customer notifications

Jamie Spence jamiespence at gmail.com
Wed Jun 11 11:39:12 GMT 2008

On state change notifications is there any way to control which states the
customer gets notified on?

For example they might want to get notified on "close" but not  "open.

Thanks for any help,


Jamie Spence
Mobile: ++91 98 45611185
Flat 4023, Sobha Jasmine
Outer Ring Road, Bellandur
Bangalore, India
560 103
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