[otrs] Agent Notifications

Brandon Friedman brandon at custom-cut.co.za
Wed Jun 11 15:49:42 GMT 2008


New to OTRS - I have the system setup and running.
The only problem I have is that agents are not recieving email
notifications if the ticket ownership is assigned to them?Is this
feature turn off by default? How do i enable it?

Also just of that subject - the Company Info? What is that used for?


Brandon Friedman
brandon at custom-cut.co.za
Mobile: 083 408 7840
Tel: 0861234561
Fax: +27 (0)11 388 5433

Disclaimer: http://www.custom-cut.co.za/index.php?option=com_content&task=view&id=12&Itemid=13

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