[otrs] Integrating with outside ticketing system?

[Klaus Bruno]

Hi Jason

Have a look at the Package SystemMonitoring available from OTRS. I think
you can modify it for your requirements.

regards,
Bruno

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Jason B. Loven
Sent: Tuesday, June 24, 2008 6:39 PM
To: otrs at otrs.org
Subject: [otrs] Integrating with outside ticketing system?

Good day all!

 

Has anyone done any work to integrate OTRS with an outside ticketing
system? We have to work with an outside vendor that generates emails
from their ticketing system about systems they monitor for us. Creating
the initial tickets in OTRS is easy but we'd like subsequent emails from
them to be added to the existing OTRS tickets. Their emails contain
their ticket number for reference and I was thinking of using the free
fields. Just wondering if anyone has done something similar?

 

Thank you,
Jason Loven
Manager - Technical Services

Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven at cainetserv.com <blocked::mailto:jloven at cainetserv.com> 
Web: http://www.cainetserv.com/ <blocked::http://www.cainetserv.com/>