[otrs] accessing OTRS from outside

[Mark Nernberg]

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Andrew Meyer
Sent: Saturday, March 01, 2008 3:18 PM
To: otrs at otrs.org
Subject: [otrs] accessing OTRS from outside

 

We have our routers setup so that OTRS can be accessed from anywhere.  But
when we go to the web address http://helpdesk.company.com/otrs2.index.pl it
doesn't work.  Also, I can't get Apache to automatically go to that address.
When you type in helpdesk internally, it goes to the otrs2 dir, but doesn't
bring up the index.pl, not sure why.  I have changed the settings in
apache2.conf to make the default web dir /var/www/otrs2, I am on Debian
4.0r2.

 

 

 

Thanks,

 

Andrew Meyer

Unix Systems Administrator

314-787-0681  x39

314-565-0868 (cell)

1300 Hampton Ave.

Ste. 200

Saint Louis, MO 63139

 

http://www.precisionpractice.com/

 

[mjn] 

 

What do the logs say?

 

how about /var/log/httpd-access.log and /var/log/httpd-error.log?

 

I'm sure that would shed some light on it.

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