[otrs] accessing OTRS from outside

[Luke Michalski]

Shouldn't it be:

http://helpdesk.company.com/otrs2/index.pl

?

 

 

Best regards

 

Lukasz Michalski

Support Engineer

Cipher-IT Ltd

 

 

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Andrew Meyer
Sent: 01 March 2008 20:18
To: otrs at otrs.org
Subject: [otrs] accessing OTRS from outside

 

We have our routers setup so that OTRS can be accessed from anywhere.
But when we go to the web address
http://helpdesk.company.com/otrs2.index.pl it doesn't work.  Also, I
can't get Apache to automatically go to that address.  When you type in
helpdesk internally, it goes to the otrs2 dir, but doesn't bring up the
index.pl, not sure why.  I have changed the settings in apache2.conf to
make the default web dir /var/www/otrs2, I am on Debian 4.0r2.

 

 

 

Thanks,

 

Andrew Meyer

Unix Systems Administrator

314-787-0681  x39

314-565-0868 (cell)

1300 Hampton Ave.

Ste. 200

Saint Louis, MO 63139

 

http://www.precisionpractice.com/

 

 

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