[otrs] Problem installing ITSM

[Shawn Beasley]

Hi Jason,

> Getting the following error when trying to install the ITSMTicket-1.0.5 package:
>
> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Feb 29 09:48:27 2008
>
> Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_repository (name, version, vendor, filename,  content_size, content_type, content, install_status,  create_time, create_by, change_time, change_by) VALUES  ('ITSMTicket',  '1.0.5',  'OTRS AG',  'ITSMTicket-1.0.5.xml',  '213', 'text/xml', ?, 'not installed',  current_timestamp, 1, current_timestamp, 1)'
>
>   

This is a problem in your database settings.

 'max_allowed_packet' 

Please talk to your DB admin, or set your package size higher. Please 
read the requirements before installation

ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.0.ITSM

Please use the appropriate mailing list for futher questions.

itsm at otrs.org

Thank you.
> Traceback (6635): 
>    Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263
>    Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565
>    Module: Kernel::Modules::AdminPackageManager::Run (v1.46.2.2) Line: 662
>    Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
>    Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
>
> Anyone have any ideas I have tried uping the max_allowed_packet size..and this doesnt seem to do anything..
>   


-- 
Shawn Beasley
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