[otrs] Survey Module 1.0.17

[Shawn Beasley]

Hi Rene,
> Hi all,
>  
> I install the survey module 1.0.17 and create a survey with question, 
> all of this without problems, but how I send this to customers ? like, 
> after a ticket closing.
>  
There is no documentation, but I can give you a short explanation.

You can only have one Survey set to be sent at a time. This survey will 
be sent when a ticket is closed, and as in the standard installation, 
the customer has not been sent a survey in the last 300 days (you can 
change this). The customer will then become a link where he can answer 
the questions on the survey so long as the survey is still in a master 
or valid status.

I hope this helps you.


-- 
Shawn Beasley
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