[otrs] splitting tickets OTRS 2.2.5

[Andrew Meyer]

-rw-rw-r--  1 otrs2 nogroup  14 2008-03-03 08:44 TicketCounter.log

Andrew Meyer
Unix Systems Administrator
314-787-0681  x39
314-565-0868 (cell)
1300 Hampton Ave.
Ste. 200
Saint Louis, MO 63139

http://www.precisionpractice.com/

-----Original Message-----

------------------------------

Message: 3
Date: Fri, 22 Feb 2008 19:44:45 +0100
From: "Nils Breunese (Lemonbit)" <nils at lemonbit.nl>
Subject: Re: [otrs] splitting tickets OTRS 2.2.5
To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
Message-ID: <0285F42C-A5B7-4A2D-A40D-F9DB31AFEF67 at lemonbit.nl>
Content-Type: text/plain; charset=WINDOWS-1252; format=flowed;
	delsp=yes

Andrew Meyer wrote:

> When I try to split a ticket I get this message...
>
> Software error:
> Can't write /var/www/otrs2/var/log/TicketCounter.log:  at ../..// 
> Kernel/System/Ticket/Number/DateChecksum.pm line 87.
> For help, please send mail to the webmaster (webmaster at localhost),  
> giving this error message and the time and date of the error.
>

Does the file exist? What are the permissions? Anything in the  
webserver logs?

Nils Breunese.