[otrs] script permission problem?

[Joe Ersinghaus]

No takers?

No one willing to help out a poor programmer forced to perform systems 
admin work against his will? :)

Joe Ersinghaus wrote:
> Well I posted this problem under "cron job failures" but I think it's 
> really a permissions problem?
> 
> If I try to execute "UnlockTickets.pl" for example in /opt/otrs/bin, as 
> the otrs user, I get the "Can't locate Kernel/Config.pm in @INC (@INC 
> contains: /opt/otrs/Kernel/cpan-lib blah blah blah" error.
> 
> But if I execute it as root - it runs fine.
> 
> This particular script is owned by "otrs" though. Most of the others are 
> owned by "apache". (I'm running centos 5)
> 
> A good systems admin could fix this, but I'm certainly not that. :)
> 
> Help is appreciated.
> 
> Joe
> 
> 

-- 
Joe Ersinghaus
Information Technology & Communications
New Mexico Department of Agriculture/New Mexico State University
MSC 3189, P.O. Box 30005
Las Cruces, NM, USA  88003-8005
Phone: (505) 646-7094
Fax: (505) 646-1841