[otrs] script permission problem?

[Joshua Scott]

Here's my permissions:

drwxr-xr-x 3 root   root   4096 Jul 29  2007 /opt
drwxrwxr-x 7 otrs   apache 4096 Jan  9 14:01 /opt/otrs
drwxrwxr-x 4 apache apache 4096 Jan  9 14:01 /opt/otrs/bin
-rwx------ 1 otrs   root   5024 Jan 24  2007 /opt/otrs/bin/UnlockTickets.pl
drwxrwxr-x 8 apache apache 4096 Jan  9 14:01 /opt/otrs/Kernel
-rw-rw-r-- 1 apache apache 8478 Apr 20  2007 /opt/otrs/Kernel/Config.pm

Do you see anything different?

Josh

On Thu, Feb 28, 2008 at 11:37 AM, Joe Ersinghaus <jersinghaus at nmda.nmsu.edu>
wrote:

> Well I posted this problem under "cron job failures" but I think it's
> really a permissions problem?
>
> If I try to execute "UnlockTickets.pl" for example in /opt/otrs/bin, as
> the otrs user, I get the "Can't locate Kernel/Config.pm in @INC (@INC
> contains: /opt/otrs/Kernel/cpan-lib blah blah blah" error.
>
> But if I execute it as root - it runs fine.
>
> This particular script is owned by "otrs" though. Most of the others are
> owned by "apache". (I'm running centos 5)
>
> A good systems admin could fix this, but I'm certainly not that. :)
>
> Help is appreciated.
>
> Joe
>
>
> --
> Joe Ersinghaus
> Information Technology & Communications
> New Mexico Department of Agriculture/New Mexico State University
> MSC 3189, P.O. Box 30005
> Las Cruces, NM, USA  88003-8005
> Phone: (505) 646-7094
> Fax: (505) 646-1841
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