[otrs] Survey Module 1.0.17

[Rene Abdon]

Thanks Shawn,
 
But this send of survey to users is automatic ? or I need to do
something ? Cause I create the survey, activate then, but when I close
the tickets no messages are send to users. Why ? Maybe a bug ??
 
Att.
 
Rene Abdon.

>>> Shawn Beasley <shawn.beasley at otrs.com> 3/3/2008 06:23 >>>
Hi Rene,
> Hi all,
>  
> I install the survey module 1.0.17 and create a survey with question,

> all of this without problems, but how I send this to customers ?
like, 
> after a ticket closing.
>  
There is no documentation, but I can give you a short explanation.

You can only have one Survey set to be sent at a time. This survey will

be sent when a ticket is closed, and as in the standard installation, 
the customer has not been sent a survey in the last 300 days (you can 
change this). The customer will then become a link where he can answer

the questions on the survey so long as the survey is still in a master

or valid status.

I hope this helps you.


-- 
Shawn Beasley
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
    Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
      http://www.otrs.com/ :: Communication with success!


Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB 10751
Steuernummer: 003/240/97521

Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann



-- 
Esta mensagem foi verificada pelo sistema de antivírus e
 acredita-se estar livre de perigo.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20080303/7e3e0184/attachment.html