[otrs] script permission problem?

[Shawn Beasley]

Hi Joshua,
> Here's my permissions:
>
> drwxr-xr-x 3 root   root   4096 Jul 29  2007 /opt
> drwxrwxr-x 7 otrs   apache 4096 Jan  9 14:01 /opt/otrs
> drwxrwxr-x 4 apache apache 4096 Jan  9 14:01 /opt/otrs/bin
> -rwx------ 1 otrs   root   5024 Jan 24  2007 
> /opt/otrs/bin/UnlockTickets.pl
> drwxrwxr-x 8 apache apache 4096 Jan  9 14:01 /opt/otrs/Kernel
> -rw-rw-r-- 1 apache apache 8478 Apr 20  2007 /opt/otrs/Kernel/Config.pm
>
> Do you see anything different?
>
Did you run bin/otrs.SetPermissions to fix any errors?
> Josh
>
> On Thu, Feb 28, 2008 at 11:37 AM, Joe Ersinghaus 
> <jersinghaus at nmda.nmsu.edu <mailto:jersinghaus at nmda.nmsu.edu>> wrote:
>
>     Well I posted this problem under "cron job failures" but I think it's
>     really a permissions problem?
>
>     If I try to execute "UnlockTickets.pl" for example in
>     /opt/otrs/bin, as
>     the otrs user, I get the "Can't locate Kernel/Config.pm in @INC (@INC
>     contains: /opt/otrs/Kernel/cpan-lib blah blah blah" error.
>
>     But if I execute it as root - it runs fine.
>
>     This particular script is owned by "otrs" though. Most of the
>     others are
>     owned by "apache". (I'm running centos 5)
>
>     A good systems admin could fix this, but I'm certainly not that. :)
>
>     Help is appreciated.
>
>     Joe
>
>
>     --
>     Joe Ersinghaus
>     Information Technology & Communications
>     New Mexico Department of Agriculture/New Mexico State University
>     MSC 3189, P.O. Box 30005
>     Las Cruces, NM, USA  88003-8005
>     Phone: (505) 646-7094
>     Fax: (505) 646-1841
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Regards!

-- 
Shawn Beasley
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