[otrs] Ticket Type setup

[Nils Breunese (Lemonbit)]

Thys Kitshoff wrote:

> I am new to OTRS and need some assistance with setting up the  
> "Ticket Type" function. I have activated the function in  
> Core::Ticket::Type: but I am unable to specify the fields I want to  
> display in the Ticket Type drop-down box.
>
> Requirements
> 1. Setup several ticket types (eg.New Installation, Faulty hardware,  
> Faulty software...)
> 2. When a ticket is closed I want to force the agent to categorise  
> the call using the "Ticket Type"

I'd use (sub)queues for that.

Nils Breunese.