[otrs] perl or ITSM package problem?

[Nils Breunese (Lemonbit)]

Enrique Garcia Briones wrote:

> I just installed otrs in debian, and I release the software to be  
> tested in
> my University, but, when one of the Administrators tried to install  
> the ITSM
> package, it was showed this message:
>
> Software error:
> Can't locate object method "new" via package "XML::Parser::Lite"
> at /usr/share/otrs//Kernel/System/XML.pm line 781, <PRODUCT> line 236.
>
> For help, please send mail to the webmaster (webmaster at localhost),  
> giving
> this error message and the time and date of the error.

Please use the ITSM mailinglist for questions about ITSM: http://lists.otrs.org/mailman/listinfo/itsm

> I tried to search in the archive files, it is hard without search  
> tool.

They have a search function in the OTRS archives at mail-archive.com: http://www.mail-archive.com/otrs@otrs.org/ 
  But apparently archive at mail-archive.com is not yet a member of the  
ITSM mailinglist yet.

Nils Breunese.