[otrs] Cant See My Queues

Tue Mar 4 17:03:09 GMT 2008

Hi,

I have OTRS 2.0.3 and I have this issue:  I have 3 main queues that are cities here in Colombia (Medellín, Bucaramanga y Montería), there are tickets in sub-queues in each of these main queues, but in the queue view (first view when you log in) I can only see 2 of the main queues.  I can't see the queue Montería.  I have to use the search tool of OTRS to find tickets inside Montería.  I even selected all the montería sub-queues as the ones I want to be notified about... it would be My Queues... but it still say there are 0 (zero) tickets.

Any Idea?

Thanx!

-----Mensaje original-----
De: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] En nombre de otrs-request at otrs.org
Enviado el: Martes, 04 de Marzo de 2008 04:07 p.m.
Para: otrs at otrs.org
Asunto: otrs Digest, Vol 56, Issue 10

Send otrs mailing list submissions to
	otrs at otrs.org

To subscribe or unsubscribe via the World Wide Web, visit
	http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
	otrs-request at otrs.org

You can reach the person managing the list at
	otrs-owner at otrs.org

When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."

Today's Topics:

   1.  perl or ITSM package problem? (Enrique Garcia Briones)
   2.  Notification Question (Julien CHAMPSEIX)
   3. Re:  I share my upgrading proc to 2.2.5 from 2.1.x
      (Nils Breunese (Lemonbit))
   4. Re:  perl or ITSM package problem? (Nils Breunese (Lemonbit))
   5. RE:  I share my upgrading proc to 2.2.5 from 2.1.x (Forms)
   6.  Mail issues (Wes Sothard)
   7. Re:  Send Mail (Nils Breunese (Lemonbit))

----------------------------------------------------------------------

Message: 1
Date: Tue, 4 Mar 2008 12:59:00 -0600
From: "Enrique Garcia Briones" <egarcia at uadec.mx>
Subject: [otrs] perl or ITSM package problem?
To: otrs at otrs.org
Message-ID: <20080304185510.M42005 at uadec.mx>
Content-Type: text/plain;	charset=iso-8859-1

Hi,

I just installed otrs in debian, and I release the software to be tested in 
my University, but, when one of the Administrators tried to install the ITSM 
package, it was showed this message:

Software error:
Can't locate object method "new" via package "XML::Parser::Lite" 
at /usr/share/otrs//Kernel/System/XML.pm line 781, <PRODUCT> line 236.

For help, please send mail to the webmaster (webmaster at localhost), giving 
this error message and the time and date of the error. 

I tried to search in the archive files, it is hard without search tool.

Any nice help would be greatly appreciated.

Thanks in advance.

Enrique

--
Subcoordinacion de SysOp and Datacenter
Coordinacion General de Tecnologias de Informacion y Comunicaciones
UAdeC
En el Bien fincamos el Saber

------------------------------

Message: 2
Date: Tue, 4 Mar 2008 20:06:27 +0100
From: "Julien CHAMPSEIX" <j.champseix at photoways.com>
Subject: [otrs] Notification Question
To: "'User questions and discussions about OTRS.org'" <otrs at otrs.org>
Message-ID: <015601c87e2a$d95965e0$8c0c31a0$@champseix at photoways.com>
Content-Type: text/plain; charset="us-ascii"

Hi Guys,

I would know if it's possible to use different sender for notification for a
new ticket by each Queue.

For example:

For an queue called "prod" I would use sender toto at toto.com for notification
for a new ticket.

For an queue called "prod2" I would use sender toto2 at toto.com for
notification for a new ticket.

Thx for all help!

Regards,

Julian. 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20080304/32bc5ba4/attachment-0001.html

------------------------------

Message: 3
Date: Tue, 4 Mar 2008 21:22:13 +0100
From: "Nils Breunese (Lemonbit)" <nils at lemonbit.nl>
Subject: Re: [otrs] I share my upgrading proc to 2.2.5 from 2.1.x
To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
Message-ID: <BF56C9F7-93C5-48E4-A4A7-C820022C5952 at lemonbit.nl>
Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes

Carlos wrote:

> 12 Log in as root then go to Sysconfig to setup Framework & Ticket  
> values
>       I suggest go first to Core::Web => FrontEnd::ImagePath to get  
> icon into front end
>
> as ending step: go to take a beer !!!
>
>    Notice: I dont know if copying the ZZZFiles from 2.1.x backup  
> could replace the step 12. I prefer set-up every issue at Sysconfig  
> as I unknown if new issues were added to Sysconfig 2.2.5.

I would export the SysConfig changes on the old installation and  
import the SysConfig changes as the last step. If you just copied the  
new files over the old install, then you don't even need to do that.  
(Also TicketCounter.log and modified themes, etc. will be kept.)

By the way, you shouldn't edit Defaults.pm.

>    Notice: The full procedure take 2 hours.

If you're going to review every single configuration option, then yes,  
an upgrade will take quite some time. Most of our upgrades take less  
than 5 minutes (including downloading the new RPM, upgrading the  
database if necessary and restarting the services).

Nils Breunese.

------------------------------

Message: 4
Date: Tue, 4 Mar 2008 21:37:20 +0100
From: "Nils Breunese (Lemonbit)" <nils at lemonbit.nl>
Subject: Re: [otrs] perl or ITSM package problem?
To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
Message-ID: <1AEFCCE1-41B4-407B-831D-A3505233A9F6 at lemonbit.nl>
Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes

Enrique Garcia Briones wrote:

> I just installed otrs in debian, and I release the software to be  
> tested in
> my University, but, when one of the Administrators tried to install  
> the ITSM
> package, it was showed this message:
>
> Software error:
> Can't locate object method "new" via package "XML::Parser::Lite"
> at /usr/share/otrs//Kernel/System/XML.pm line 781, <PRODUCT> line 236.
>
> For help, please send mail to the webmaster (webmaster at localhost),  
> giving
> this error message and the time and date of the error.

Please use the ITSM mailinglist for questions about ITSM: http://lists.otrs.org/mailman/listinfo/itsm

> I tried to search in the archive files, it is hard without search  
> tool.

They have a search function in the OTRS archives at mail-archive.com: http://www.mail-archive.com/otrs@otrs.org/ 
  But apparently archive at mail-archive.com is not yet a member of the  
ITSM mailinglist yet.

Nils Breunese.

------------------------------

Message: 5
Date: Tue, 4 Mar 2008 14:43:07 -0600
From: "Forms" <forums at grupocash.com.mx>
Subject: RE: [otrs] I share my upgrading proc to 2.2.5 from 2.1.x
To: "'User questions and discussions about OTRS.org'" <otrs at otrs.org>
Message-ID:
	<!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAABgAAAAAAAAAe+IP8AHIbEap78Tn9cWiIcKAAAAQAAAAdV6yz4nUE06ldxLW3ed5DwEAAAAA at grupocash.com.mx>

Content-Type: text/plain;	charset="us-ascii"

Thanks a lot Niels !!!

-----Mensaje original-----
De: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] En nombre de Nils
Breunese (Lemonbit)
Enviado el: Martes, 04 de Marzo de 2008 02:22 p.m.
Para: User questions and discussions about OTRS.org
Asunto: Re: [otrs] I share my upgrading proc to 2.2.5 from 2.1.x

Carlos wrote:

> 12 Log in as root then go to Sysconfig to setup Framework & Ticket 
> values
>       I suggest go first to Core::Web => FrontEnd::ImagePath to get 
> icon into front end
>
> as ending step: go to take a beer !!!
>
>    Notice: I dont know if copying the ZZZFiles from 2.1.x backup could 
> replace the step 12. I prefer set-up every issue at Sysconfig as I 
> unknown if new issues were added to Sysconfig 2.2.5.

I would export the SysConfig changes on the old installation and import the
SysConfig changes as the last step. If you just copied the new files over
the old install, then you don't even need to do that.  
(Also TicketCounter.log and modified themes, etc. will be kept.)

By the way, you shouldn't edit Defaults.pm.

>    Notice: The full procedure take 2 hours.

If you're going to review every single configuration option, then yes, an
upgrade will take quite some time. Most of our upgrades take less than 5
minutes (including downloading the new RPM, upgrading the database if
necessary and restarting the services).

Nils Breunese.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

------------------------------

Message: 6
Date: Tue, 4 Mar 2008 15:54:46 -0500
From: "Wes Sothard" <wsothard at safenet-inc.com>
Subject: [otrs] Mail issues
To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
Message-ID:
	<F226A7600CF2F649B9E42B975D7811C10CA1AD at DAYCORP01.msi.mediasentry.net>
Content-Type: text/plain; charset="us-ascii"

I am having issues with sending mail in and out of OTRS.  I am able to
send email notifications of new tickets created as well as Admin
Notifications from within OTRS.  However, I am not able to send updates
to tickets from OTRS.  I am also not able to get OTRS to pull my mail
from my mail server.

I have OTRS installed on an openSUSE 10.3 build using PostFix v2.4.5.  I
am able to email to the local otrs account on the mail server, but not
able to pull the email from it with OTRS.  For sending mail, under
Framework::Core:::Sendmail, I have it set to SMTP as well as all of my
information.

If you need to see any config files, just let me know.

Thank you very much in advance!

Wes Sothard

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20080304/50dd052a/attachment-0001.html

------------------------------

Message: 7
Date: Tue, 4 Mar 2008 22:05:55 +0100
From: "Nils Breunese (Lemonbit)" <nils at lemonbit.nl>
Subject: Re: [otrs] Send Mail
To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
Message-ID: <717A8EAF-FCC9-4E39-AF55-D39CE88D9DC7 at lemonbit.nl>
Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes

Miguel Dias wrote:

> So my problem is I can't send e-mail (smtp) what is the better way  
> to send e-mails...
> I'm under a proxy server and with sendmail I just can send local e- 
> mails...
> Should I have a smtp external server? Is possibel to use the 465  
> port with sendmail?

If you use sendmail, you don't need to specify a port (you won't need  
anything from Gmail). I suggest using the SMTP server provided by your  
ISP if you can't use the MTA on the machine itself for any reason.

Nils Breunese.

------------------------------

_______________________________________________
otrs mailing list
otrs at otrs.org
http://lists.otrs.org/cgi-bin/listinfo/otrs

End of otrs Digest, Vol 56, Issue 10
************************************