[otrs] Mail issues

[Wes Sothard]

Ok... so I have got inbound mail working.  An email is still sent if a
email ticket is created within OTRS.  I am still able to send Admin
notifications.  However, I am not getting notifications when I "compose
follow up" or when I send an email and a ticket is auto-generated.

 

I checked my System Log and I get these errors:

 

Tue Mar 4 17:14:33 2008            error      OTRS-CGI-10    Need ID!

Tue Mar 4 17:14:02 2008            notice  OTRS-CGI-10    Can't find
notification for Agent::NewTicket and ar_SA, try it again with en!

Tue Mar 4 17:12:32 2008            notice   OTRS-CGI-10    Can't find
notification for Agent::FollowUp and ar_SA, try it again with en!

Tue Mar 4 17:12:14 2008            notice   OTRS-CGI-10    Can't find
notification for Agent::OwnerUpdate and ar_SA, try it again with en!

Tue Mar 4 17:05:01 2008            notice   OTRS-CGI-10    Can't find
notification for Agent::NewTicket and ar_SA, try it again with en!

Tue Mar 4 17:02:00 2008            notice   OTRS-CGI-10    Can't find
notification for Agent::FollowUp and ar_SA, try it again with en!

 

Any ideas?

 

Thank you everyone in advance,

 

Wes Sothard

 

 

________________________________

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Wes Sothard
Sent: Tuesday, March 04, 2008 3:55 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Mail issues

 

I am having issues with sending mail in and out of OTRS.  I am able to
send email notifications of new tickets created as well as Admin
Notifications from within OTRS.  However, I am not able to send updates
to tickets from OTRS.  I am also not able to get OTRS to pull my mail
from my mail server.

 

I have OTRS installed on an openSUSE 10.3 build using PostFix v2.4.5.  I
am able to email to the local otrs account on the mail server, but not
able to pull the email from it with OTRS.  For sending mail, under
Framework::Core:::Sendmail, I have it set to SMTP as well as all of my
information.

 

If you need to see any config files, just let me know.

 

Thank you very much in advance!

 

Wes Sothard

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