[otrs] number of

[Daniele]

I am developing it.
More or less I made all that is needed. In a couple of days I'll finish it.
Now I have to start the looooooong looooooong process in which every 
"agent" (OTRS meaning) says what really need, than our manager decides 
what is correct and what is not, then my php code will be changed 
according to all of these issues.
Now I cut my work where it is (you, for sure, don't need my data 
structure, but the sustaining idea) I clean it, I translate it in 
English (I am Italian) and next week I'll post a working copy.

It is always a pleasure find people available to share their knowledge 
and share what I create by myself for my own need.

Ciao.
Daniele

Sune T. Tougaard ha scritto:
>
> Hi Daniele,
>
> I'd be very much interested in seeing the results, as i'm trying to 
> implement something like this.
> I'm kind of "challenged" when it comes to coding, though, so it's a 
> long, hard, trial'n'error road for me. ;-)
>
> Thanks.
>
> -- 
> /Sune
>
> -----Original Message-----
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf 
> Of Daniele
> Sent: 4. marts 2008 15:23
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] number of
>
> Yes, sure, this is what I will do.
> Thank you.
> The work looks nice.
> Soon I will share it.
>
> Daniele
>
>
> Nils Breunese (Lemonbit) ha scritto:
> > Shawn Beasley wrote:
> >
> >> Hi Daniele,
> >>> On the basis of your suggestion I am developing a way to provide
> >>> customers with a per queue custom form.
> >>> I am developing a php set of forms using javascript to fit my
> >>> customers needs.
> >>> As soon as I finish I'll post my addition here in order to let you
> >>> enjoy what I am doing with your support. (especially the great
> >>> suggestion I received from Sune T. Tougaard and the availability
> >>> that Shawn Beasley offered me)
> >>>
> >>> What I need now is a working information.
> >>> Am I limited in the number of CustomerTicketMessage###TicketFreeText
> >>> I can use?
> >> Yes
> >>> How many Ticket::Frontend::CustomerTicketMessage###TicketFreeText am
> >>> I allowed to use?
> >> In the current version of otrs there are 16 available.
> >>> May I plan to use 48 different
> >>> Ticket::Frontend::CustomerTicketMessage###TicketFreeText?
> >> Hmm.
> >
> > Daniele, do you really need FreeTextFields for all those different
> > pieces of info? You could also put some data in the mail body maybe.
> >
> > Nils Breunese.
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> >
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