[otrs] Not receiving all notifications

[Wes Sothard]

I have fixed this issue. 

 

Thank you,

 

Wes Sothard

 

________________________________

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Wes Sothard
Sent: Wednesday, March 05, 2008 11:21 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] Not receiving all notifications

 

Hey all,

 

            I am not getting all of my notifications.  If I click
"follow up"  while viewing the ticket and send an email, it is never
delivered to the user or agent.  I also do not get a notification if I
create a ticket via email.  The ticket is created, but no notification.
If I create an email ticket from within OTRS, then a notification is
sent.  I can reply to that ticket created email and then the agent
receives a follow up notification.  What is going on?  I am sure it is
something easy, but I am just not seeing it or thinking of it.

 

Thank you all for the help!

 

Wes Sothard

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