[otrs] URL link to ticket error.

[Klaus Bruno]

Hi Wes

can you resolve the host itself?
ping or nslookup xxxxxx.xxxxxxxxxx.xxx ?

regards
Bruce

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Wes Sothard
Sent: Wednesday, March 05, 2008 6:06 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] URL link to ticket error.

Hey all,

 

            When I get my notification, I am not able to view the ticket
via the URL provided in the email.  The URL looks like this (minus
personal info which is x'ed out)
http://xxxxxx.xxxxxxxxxx.xxx/otrs/customer.pl?Action=CustomerZoom&Ticket
ID=15 .  When I click the link, I get a server not found error.

 

Any ideas on how to resolve this?

 

Thank you,

 

Wes Sothard