[otrs] Agent Queue View As A List

Jon Lorenz jonathan.lorenz at pipelinedata.com
Wed Mar 5 14:56:58 GMT 2008


Is there a way to modify OTRS so that when an agent looks at any
particular queue, it displays it in a list format sort of like the
Customer Queue view instead of the standard summary format? Here's an
example:

Ticket# | Subject               | Customer | State | Owner | Created
1001234 | My Microsoft broke    | pebkac   | Open  | bofh  | 2008/03/04
18:47:03
1001235 | Keyboard doesn't work | luser    | New   | pfy   | 2008/03/05
10:03:58

I appreciate it.
-Jon


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