[otrs] Agent Queue View As A List

[Nils Breunese (Lemonbit)]

Jon Lorenz wrote:

> Is there a way to modify OTRS so that when an agent looks at any
> particular queue, it displays it in a list format sort of like the
> Customer Queue view instead of the standard summary format? Here's an
> example:
>
> Ticket# | Subject               | Customer | State | Owner | Created
> 1001234 | My Microsoft broke    | pebkac   | Open  | bofh  |  
> 2008/03/04
> 18:47:03
> 1001235 | Keyboard doesn't work | luser    | New   | pfy   |  
> 2008/03/05
> 10:03:58
>
> I appreciate it.

Of course there is a way to modify OTRS. I can't help you with that  
though. You might like to enable the StatusView module though, it  
gives you a list view of all non-closed tickets.

Nils Breunese.