[otrs] Agent Queue View As A List

[Joshua Scott]

You can create saved searches to do this.  It will give you exactly the
output you want.

Josh

On Wed, Mar 5, 2008 at 1:56 PM, Jon Lorenz <jonathan.lorenz at pipelinedata.com>
wrote:

> Is there a way to modify OTRS so that when an agent looks at any
> particular queue, it displays it in a list format sort of like the
> Customer Queue view instead of the standard summary format? Here's an
> example:
>
> Ticket# | Subject               | Customer | State | Owner | Created
> 1001234 | My Microsoft broke    | pebkac   | Open  | bofh  | 2008/03/04
> 18:47:03
> 1001235 | Keyboard doesn't work | luser    | New   | pfy   | 2008/03/05
> 10:03:58
>
> I appreciate it.
> -Jon
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