[otrs] Watcher limitations

[Shawn Beasley]

Hi Carlos,
> Hi list,
>  
> Is it possible that Watcher user just "watch" the ticket avoiding any 
> oher action as "external notes" or any other?
>  
> Thanks for your answers
>
Try an ACL! Here are some examples

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68



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Shawn Beasley
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