[otrs] Watcher limitations

[Forms]

Wowwwww
Sounds good Shawn
Thanks a lot

Do you know if ACL way can be used to avoid some tickets can be seen by some
agents?
I did try it with Roling & Grouping, but I can not.

Carlos

-----Mensaje original-----
De: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] En nombre de Shawn
Beasley
Enviado el: Jueves, 06 de Marzo de 2008 11:08 a.m.
Para: User questions and discussions about OTRS.org
Asunto: Re: [otrs] Watcher limitations

Hi Carlos,
> Hi list,
>  
> Is it possible that Watcher user just "watch" the ticket avoiding any 
> oher action as "external notes" or any other?
>  
> Thanks for your answers
>
Try an ACL! Here are some examples

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68



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Shawn Beasley
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