[otrs] grouping Customer users

Forms forums at grupocash.com.mx
Thu Mar 6 14:43:01 GMT 2008


Hi All,
 
Is there a way to group customer users as follows?
 
Company
  Manager
     Domestic
       Customer-101
       Customer-102
       Customer-103
       etc
     International
       Customer-201
       Customer-202
       Customer-203
       etc
 
Rules:
  Customer user Manager can see all tickets created by all
  Customer user Domestic can se only tickets created by Customer-101, 102,
103 and etc
  Customer user International can se only tickets created by Customer-201,
202, 203 and etc
 

Carlos,
México
 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20080306/dfca3a12/attachment.html


More information about the otrs mailing list