- RE: [otrs] Hello World - Email found in subject

[Arnold Ligtvoet]

Hi Don and Steve,

 

Welcome. I don't believe that there are any OTRS forums, the mailing
list is all I use.

 

@Don : the message that you are seeing means that you have not renamed
the genericagent file (probably). As you are in a windows environment I
presume you've installed OTRS in c:\otrs.

 

Go to 'C:\OTRS\otrs\Kernel\Config'. In there you should see a couple of
files among which:

-          GenericAgent.pm.dist

-          GenericAgent.pm.examples

 

Rename the GenericAgent.pm.dist file to GenericAgent.pm (just remove
.dist) and the message should disappear. 

 

As for the mails not being send can you give some more information. Is
the windows server also mailserver? Do you use a different server for
mail? Mail log files from the mailserver?

 

Regards,
Arnold.

 

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Don Roach
Sent: dinsdag 11 maart 2008 1:03
To: 'User questions and discussions about OTRS.org'
Subject: [SPAM] - RE: [otrs] Hello World - Email found in subject

 

Hi from another newbie

I like what I see and am toying with it.

Does anyone have advice on this message?

[Mon Mar 10 19:40:08 2008][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100]
Module 'Kernel::Config::GenericAgent' not found!

Also, I can not seem to get the Queue to respond with an email to the
ticket creator.

Any advice?

My OTRS is running in a Windows 2003 environment.

Thanks all

Don

 

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Steve Morrey
Sent: Monday, March 10, 2008 7:26 PM
To: otrs at otrs.org
Subject: [otrs] Hello World

 

Howdy everyone,

Kind of new to OTRS and figured I'ld drop a line and say hello.
By the way does OTRS have any forums?

Sincerely,
Steve Morrey

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