[otrs] Compose new Ticket as Agent

[Shawn Beasley]

Hi Achim,
> Hello
>  
> I have got a little problem.
>  
> When I am logged in as an agent to OTRS. There is only the possibility 
> to compose new phone or email tickets.
> Is there a possibility to compose “customer” tickets w/o the email / 
> phone status?
>  
Please elaborate your quetion a little. What would you want to see? How 
should Tickets be created? What is the end result you are looking for?


((enjoy))

-- 
Shawn Beasley
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
    Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
      http://www.otrs.com/ :: Communication with success!


Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB 10751
Steuernummer: 003/240/97521

Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann


-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 250 bytes
Desc: OpenPGP digital signature
Url : http://lists.otrs.org/pipermail/otrs/attachments/20080313/a9c37e06/signature.pgp