[otrs] Compose new Ticket as Agent

Fri Mar 14 00:53:22 GMT 2008

Hi,

In my version of OTRS i needed a way for agent to create simple ticket
(without email or phone) so i patched OTRS to do that by copying what
is done for phone ticket and adding a new icon in the top bar.

I don't know if it's the best way to do that but this is what i've done...

2008/3/13, Glaab, Achim <achim.glaab at aschaffenburg.de>:
>
>
> Hello
>
> I have got a little problem.
>
> When I am logged in as an agent to OTRS. There is only the possibility to
> compose new phone or email tickets.
> Is there a possibility to compose "customer" tickets w/o the email / phone
> status?
>
> Regards
>
> Achim
>
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