[otrs] Compose new Ticket as Agent

[Shawn Beasley]

Hi,
> Hi,
>
> In my version of OTRS i needed a way for agent to create simple ticket
> (without email or phone) so i patched OTRS to do that by copying what
> is done for phone ticket and adding a new icon in the top bar.
>
> I don't know if it's the best way to do that but this is what i've done...
>
>   
It is one way, but you do not need a phone to make a phone ticket, and
an email ticket only creates a ticket, as in the phone ticket, and sends
an email to the customer that is having the problem. So, I am still a
little confused, but I am glad you got it working.
> 2008/3/13, Glaab, Achim <achim.glaab at aschaffenburg.de>:
>   
>> Hello
>>
>> I have got a little problem.
>>
>> When I am logged in as an agent to OTRS. There is only the possibility to
>> compose new phone or email tickets.
>> Is there a possibility to compose "customer" tickets w/o the email / phone
>> status?
>>     



-- 
Shawn Beasley
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