[otrs] Email notification - new ticket

[Richard Gliebe]

I'm really new to OTRS, so here is my first question ;-)

Is it possible, that an employee/student can send a new support  
request via email to (for example) 'helpdesk at xyz.com'?

first, the problem should be stored in a separately folder (like  
'INCOMING') with an email notification to the helpdesk ,
and (secondly) our helpdesk can ship it to the right persons folder  
(also with an email notification to the slave in the 2nd
or 3rd support)

Sorry, but I can't find any HowTOs on http://doc.otrs.org/2.2/en/html.

we are running otrs-2.2.5 on FreeBSD 6.3-STABLE #0

thanks for any hints

--
Richard Gliebe
Information Services
Fachhochschule Vorarlberg GmbH / University for Applied Science

Hochschulstrasse 1, A-6850 Dornbirn
Telefon	+43 / (0)5572 / 792-2207
E-Mail:	richard.gliebe at fhv.at
WWW:	www.fhv.at