[otrs] code to fix ’ and other codes when sending e-mail?

[Jo Rhett]

So it's fairly common for people to cut/paste text into their  
ticket.  Unfortunately, many common things are converted to HTML  
codes when sent.  The most common is an apostrophe being converted to  
’  (right-tick apostrophe)

Obviously this is not very useful when sending plain text e-mail.  Is  
there already an appropriate place to fix e-mail when sending, where  
replacements like this can be done/

-- 
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness