[otrs] code to fix ’ and other codes when sending e-mail?

[Jo Rhett]

On Mar 20, 2008, at 11:20 AM, Steve Morrey wrote:
> Thats called html encoding.

yes that is what I described.

> The best way to handle it is to use an html decoding function right  
> before inserting your data into the db.

Is the e-mail sent from the database, or from the update?  It would  
appear the outbound e-mail is generated when processing the update,  
and thus changing the data going to the database wouldn't affect the  
e-mail?

And anyway, you are now at the heart of the question: what routine/ 
method should be adjusted for this change?

> -----Original Message-----
> From: Jo Rhett <jrhett at netconsonance.com>
> Sent: Thursday, March 20, 2008 12:15 PM
> To: User questions and discussions about OTRS.org <otrs at otrs.org>
> Subject: [otrs] code to fix &#8217; and other codes when sending e- 
> mail?
>
> So it's fairly common for people to cut/paste text into their
> ticket.  Unfortunately, many common things are converted to HTML
> codes when sent.  The most common is an apostrophe being converted to
> &#8217;  (right-tick apostrophe)
>
> Obviously this is not very useful when sending plain text e-mail.  Is
> there already an appropriate place to fix e-mail when sending, where
> replacements like this can be done/
>
> -- 
> Jo Rhett
> Net Consonance : consonant endings by net philanthropy, open source
> and other randomness
>
>
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-- 
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness