[otrs] Closed Notifications email error/bug?

[Shawn Beasley]

Hi Rod,
> Hello,
>
> I'm trying out OTRS and have ran into a problem.
>
> Consider this scenario:
>
[...]
> Customer receives an "Open ticket notice" ...good
>
> I receive a reply from the contractor stating the job is done.
>
> Contractor receives a "Thank you for your follow up notice"  .. ok
>
> I close the ticket
>
> Contractor (bob at hotmail.com) receives the "Closed Successful 
> notice" ... not good.
>
> Customer (blah at foomail.com) doesn't receive the "Closed Successful 
> notice" at all.
>
> I would have thought the customer would receive the "Closed Successful 
> notice", not the contractor.
> Is this a bug or should there be some setting so
Sounds like a bug. Which version are you using?

-- 
Shawn Beasley
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
    Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
      http://www.otrs.com/ :: Communication with success!


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