[otrs] Closed Notifications email error/bug?

[Shawn Beasley]

Hi rod,
>
>
>     ------------------------------------------------------------------------
>     From: rod026 at hotmail.com
>     To: otrs at otrs.org
>     Subject: RE: [otrs] Closed Notifications email error/bug?
>     Date: Tue, 25 Mar 2008 20:31:39 +1100
>
>
>
>     > Date: Tue, 25 Mar 2008 09:29:13 +0100
>     > From: shawn.beasley at otrs.com
>     > To: otrs at otrs.org
>     > Subject: Re: [otrs] Closed Notifications email error/bug?
>     >
>     > Hi Rod,
>     > > Hello,
>     > >
>     > > I'm trying out OTRS and have ran into a problem.
>     > >
>     > > Consider this scenario:
>     > >
>     > [...]
>     > > Customer receives an "Open ticket notice" ...good
>     > >
>     > > I receive a reply from the contractor stating the job is done.
>     > >
>     > > Contractor receives a "Thank you for your follow up notice" .. ok
>     > >
>     > > I close the ticket
>     > >
>     > > Contractor (bob at hotmail.com) receives the "Closed Successful
>     > > notice" ... not good.
>     > >
>     > > Customer (blah at foomail.com) doesn't receive the "Closed
>     Successful
>     > > notice" at all.
>     > >
>     > > I would have thought the customer would receive the "Closed
>     Successful
>     > > notice", not the contractor.
>     > > Is this a bug or should there be some setting so
>     > Sounds like a bug. Which version are you using?
>     >
>     > --
>     > Shawn Beasley
>     > ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
>     > Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
>     > http://www.otrs.com/ :: Communication with success!
>     >
>     >
>     > Geschäftssitz: Bad Homburg
>     > Amtsgericht Bad Homburg, HRB 10751
>     > Steuernummer: 003/240/97521
>     >
>     > Aufsichtsratsvorsitzender: Burchard Steinbild
>     > Vorstandsvorsitzender: André Mindermann
>     >
>     >
>     Hi Shawn,
>     It's version 2.2.2
>
>     I'll update to the latest version (2.2.5) and see how it goes.
>     -Rod
>
>     I've updated to 2.2.5 and unfortunately it's still doing it.
>
Please open up a detailed bug report


-- 
Shawn Beasley
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
    Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
      http://www.otrs.com/ :: Communication with success!


Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB 10751
Steuernummer: 003/240/97521

Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann


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