[otrs] Can OTRS Agents create new tickets?

[Nils Breunese (Lemonbit)]

Tony Canale wrote:

> Can an Agent submit a new ticket in the Agent's interface? Avoid to  
> log in as a customer to open ticket, we would like the Agent's to do  
> it from their Agent's page.

You could use the phone ticket button (just pretend they called in  
case they didn't).

Nils Breunese.