[otrs] compose answer: cc-field is auto-filled ??

[Peter van Beugen]

I understand that, but ther is NO cc in the original email
(email are sent from a webform)
 
I dubbelchecked by sending an email from my (outlook) email client as wel:
same problem !
 
I just checked again in the queue view: no CC
I checked in the database/ticket table: no CC
 
 

________________________________

Van: otrs-bounces at otrs.org namens Shawn Beasley
Verzonden: ma 31-3-2008 14:37
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] compose answer: cc-field is auto-filled ??



Hi Peter,
>
> Anyone an idea??
>
> 
>
> 
>
> *Van:* otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] *Namens
> *Peter van Beugen
> *Verzonden:* donderdag 27 maart 2008 22:30
> *Aan:* otrs at otrs.org
> *Onderwerp:* [otrs] compose answer: cc-field is auto-filled ??
>
> 
>
> Hi,
>
> 
>
> I have a few OTRS installations (2.2.5) and with two I have a strange
> problem:
>
> when I answer a ticket by using one of the "compose answer" links I
> have, the CC field of the ticket is auto-filled with the original "TO"
> email address.
>
> (so when the agent do not pay attention and not clear the cc field,
> the answer ticket is sent to the queue again...)
>
> 
>
> I'm very confused about this and researched all the config options,
> but I can not find any option to control this.
>
> 
>
> anyone???
>
> 
>
> regards,
>
> Peter van Beugen
>
> 
>
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>
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What does the output from the Plain view look like? There is a link in
the article tree that you can click on. If there is a cc set there, then
it will be set when answering per email template.

--
Shawn Beasley
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