[otrs] Agent statistics

Nils Breunese (Lemonbit) nils at lemonbit.nl
Tue May 6 13:16:14 GMT 2008


Lars Jørgensen wrote:

> I'm having trouble with the statistics module. My supervisor would like a daily report showing each agent and how many tickets he/she has closed. The supervisor would also like to be able to specify longer periods of time for the report, like a month or three months.
> 
> Is this possible?

Chapter 19 'Stats module' of the docs may help: 
http://doc.otrs.org/2.2/en/html/c1902.html

Nils Breunese.


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