[otrs] Customer Interface

Régis OBERLE regis.oberle at waterair.com
Tue May 6 14:38:12 GMT 2008


You may edit default services in Admin  [ Customer Users <-> Services <http://otrs.waterair.com/otrs/index.pl?Action­minCustomerUserService>  ].
 
Regards,
Régis
 
________________________________

De : otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] De la part de DAVAUT Benoit [FR]
Envoyé : mardi 6 mai 2008 16:22
À : User questions and discussions about OTRS.org
Objet : [otrs] Customer Interface



Hello,

 

OTRS is working well now.

But I have some problems use at the customer interface.

 

For "Create New Ticket", I don't have entry for field "to":

 

Therefore impossible to create a new ticket.

 

The other problem is that one doesn't see the corresponding tickets. Both "My Tickets" that "Company Tickets" !

There are several customers in the same company. Therefore everyone should be able to see his own tickets to "My Tickets", and also tickets of any company to "Company Tickets". It's correct ?

 

Thanks for your help.

 

Regards,

Benoit DAVAUT

 

Adoptez l'éco-attitude.

N'imprimez ce mail que si c'est vraiment nécessaire.

 

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